Terms and Conditions

1. About us

Ready Design and Technology Ltd, trading as ReadyTec, is a company registered in England and Wales under company number 06585377, with its registered office at Perch Studios Franklins House, Wesley Lane, Bicester, Oxfordshire, England, OX26 6JU. Our VAT number is GB980773385.

You can contact us at support@readytec.co.uk or on 01869 866555.

2. These terms

Sections 3 to 5 apply to everyone who uses this website. Sections 6 to 14 apply where we provide services to you under a quotation, proposal or service agreement.

Where a signed service agreement or a written quotation says something different from these terms, that document takes precedence for the work it covers.

3. Using this website

We make this website available free of charge. We may change, suspend or withdraw all or part of it without notice, and we do not guarantee that it will always be available or uninterrupted.

You agree not to misuse this site, including by attempting to gain unauthorised access to it, introducing malicious code, or using it in any way that is unlawful or that could damage or impair it.

4. Our content

Unless stated otherwise, we own or are licensed to use all intellectual property rights in this website and its content. You may view and print pages for your own business or personal use. You may not reproduce, republish or exploit any part of it commercially without our written permission.

5. Information on this site

The content of this site is provided for general information only. It does not constitute technical or professional advice on which you should rely, and we make no representation that it is accurate, complete or up to date.

6. Quotations and forming a contract

A quotation is an invitation to proceed, not an offer capable of acceptance, and is valid for 30 days unless it says otherwise. A contract is formed when we confirm your instruction to proceed in writing.

Quotations are based on the information available to us at the time. If the work turns out to be materially different from what was described, we will tell you before carrying out additional work and agree any change in price with you first.

7. Our services

We will provide our services with reasonable care and skill, and within a reasonable time. Any dates we give are estimates unless we have expressly agreed a fixed date in writing.

Some of what we do depends on third parties — software vendors, hosting providers, domain registrars and telecommunications suppliers. We are not responsible for failures or delays caused by those third parties, though we will always work with you to resolve them.

8. Remote support

A remote support session can only be started by you, using a code issued by one of our technicians. You are responsible for closing any confidential material you do not wish us to see before the session begins, and for ending the session when it is complete.

We strongly recommend that you hold a current, tested backup before we carry out any significant work. Where you have not, we cannot accept responsibility for data loss that a backup would have prevented.

9. Your responsibilities

• Giving us the access, information and cooperation we reasonably need to do the work
• Holding valid licences for the software we are asked to support
• Maintaining backups of your data, unless we have agreed in writing to do this for you
• Keeping the credentials we issue to you secure, and telling us promptly if they are compromised

10. Charges and payment

Our charges are as set out in your quotation or service agreement. Unless agreed otherwise, invoices are payable within 14 days of the invoice date.

Recurring services are billed monthly. We may charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend services while an account remains overdue.

All charges are exclusive of VAT, which will be added at the prevailing rate where applicable.

11. Ending the agreement

Either of us may end a recurring service by giving 30 days written notice, expiring no earlier than the end of any agreed minimum term. Either of us may end the agreement immediately if the other commits a material breach that is not put right within 14 days of being asked, or becomes insolvent.

On termination, you remain liable for charges incurred up to the termination date. We will provide reasonable assistance in handing over to a new provider, which may be chargeable at our standard rates.

12. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.

We are not liable for loss or corruption of data where you have not maintained an adequate backup, and we are not responsible for the acts or omissions of third-party suppliers whose products we support.

We provide services to businesses. If you are a consumer, your statutory rights are not affected by these terms.

13. Confidentiality and data protection

Each of us will keep the other’s confidential information confidential, and use it only for the purpose of the agreement.

Where we process personal data on your behalf in the course of providing services, you are the data controller and we are the data processor, and we will process it only on your documented instructions. How we handle personal data as a controller is set out in our Privacy Policy.

14. General

We may update these terms from time to time; the version published here at the time your contract is formed is the version that applies to it. If any provision is found to be unenforceable, the rest remain in force. Neither of us is liable for failures caused by events beyond our reasonable control.

These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

If you have any questions about these terms, email support@readytec.co.uk or call 01869 866555.