IT Support

Expert help when you need it most

From a misbehaving printer to a full system crash, our friendly team is ready to help. We provide fast telephone and remote support to get your business back up and running with minimal disruption.

Based in Bicester but working with businesses across the UK, we treat every query with patience and respect — no question is too small, and we always explain things in plain English.

Telephone and remote support — no waiting for an engineer
PC and Mac troubleshooting and repairs
Email setup, configuration and fault resolution
Microsoft Office and software support
Printers, peripherals and network devices
Proactive monitoring to catch issues before they affect you

17+

Years experience

Trusted since 2008

9–5:30

Mon to Fri

Speak to a person, not a queue

100%

UK-based team

Local & nationwide

Jargon

Plain English, always

How our IT support works

Support starts with a phone call or an email — whichever suits you. You reach a person, not a ticket queue or an automated menu, and in most cases the person who picks up is the one who fixes it.

We work remote-first. With your permission we connect securely to the machine that's misbehaving and work on it while you watch, which is almost always faster than waiting for someone to travel to you. You can see everything we do and end the session at any point.

Our support hours are Monday to Friday, 9:00am to 5:30pm. Alongside reactive support we monitor the systems we look after, so a failing disk or a backup that stopped running is something we often spot before you notice anything is wrong.

We're a small team — three of us — which is the reason the person who answers already knows your setup rather than meeting it for the first time. If something needs one of the others because it sits closer to their specialism, they already know your business too. You are not being handed into a queue and asked to start again.

We explain what went wrong in plain English — not because we're simplifying, but because you shouldn't need our vocabulary to understand your own business.

What's Included

Everything covered under IT Support

We handle all aspects of day-to-day IT so your team can stay focused on what matters.

Remote Support

We securely connect to your device and fix issues without you needing to travel anywhere. Fast, efficient and completely safe.

Telephone Helpdesk

Call us and speak to a real person straight away. No call centres, no automated menus — just direct, helpful support.

PC & Mac Support

Whether your business runs Windows or macOS, we provide expert support across all devices and operating systems.

Proactive Monitoring

We keep a watchful eye on your systems 24/7, spotting problems early so they can be dealt with before they become disruptions.

Questions

IT Support questions

How do I report a problem?

Call 01869 866555 or email support@readytec.co.uk. There's no portal to learn and no form to fill in first — describe what's happening in your own words and we'll take it from there.

What are your support hours?

Monday to Friday, 9:00am to 5:30pm. We're closed at weekends.

Do you support Macs as well as PCs?

Yes. We support Windows and macOS across desktops and laptops, along with the software businesses actually run on them — Microsoft 365, Office applications, email and printers.

Will I be passed around, or explain the problem twice?

We're a team of three, so whoever picks up already knows your business rather than reading it off a screen for the first time. Work does sometimes move between us when it sits closer to someone else's specialism — but it moves to someone who already knows your setup, not into a queue and not to a stranger you have to brief from scratch.

What does proactive monitoring actually do?

It watches the systems we manage for the failures that give warning — disks filling up, backups that stop completing, services that fall over. Catching those early is usually the difference between a quiet fix and a lost morning.

IT Support for growing businesses